FAQ

MuteBox One is typically delivered within 2-4 weeks and MuteBox Meet within 5-7 weeks. The products are always delivered by appointment.

Delivery to the curb. Additional fee for delivery to outlying areas and non-bridged islands. Feel free to contact us for more information. If you want to avoid assembling your product yourself, you can choose to purchase assembly on the product page. If you have only selected delivery, our freight forwarder will contact you with a time for delivery. They will deliver your new product directly to the curb.

MuteBox One requires two people for the assembly who are ready to get down and get to work! The actual assembly work takes approx. 1.5 hours. 

The assembly tool is included in the package.

For MuteBox Meet you should expect an assembly time of approx. 3 hours with two people.

You will be visited by two of our professional fitters, who will show up with your MuteBox, assemble it, and make sure that it is placed right where you want it. In addition to this, they connect the MuteBox to the nearest electrical outlet (within 3 metres). Finally, they make sure to take all packaging etc. away with them, and dispose of it in an environmentally sound manner. It does not get any easier than that!

If you order assembling, please note:

In case there is no elevator with the required minimum dimensions available, additional fees apply when the MuteBox is assembled on other floor levels than ground floor. Contact us for more information.

All faults and defects that might occur that are not self-inflicted, or due to ordinary wear and tear.

If your MuteBox product does not live up to your expectations, you can return it within 100 days and get the price refunded. You contact us, and together we arrange a time when we come and pick up your MuteBox. The right of return only applies to one MuteBox and does not apply to leasing.

Our MuteBox is designed to reduce sound levels so that you won’t disturb others whilst inside, and won’t be distracted yourself from the noise outside. MuteBox One mutes the sound by 30 dB (A) and MuteBox Meet by as much as 31 dB (A). See further documentation in our Sound test report.

The live chat is open, so please don’t hesitate to send us a message and ask any questions you might have. We will work to find a solution together :-) Otherwise, send us an email at hi@bymutebox.com or call +45 71 96 94 00.